Router WiFi hub disconnect and reconnects DNS failures

August 14, 2019, 3:05 pm

≫ Next: TalkTalk WiFi Hub keeps dropping internet connection

≪ Previous: Faulty router

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Hi guys,

 

Hope someone can help. My router is dropping connection multiple times during the day. By the time I log in to the routor to check it's reconnected. Some times it's every few minutes and some time every hour or so.

 

It's only started happening over last few days. 

 

Not sure if it's related but can see loads and loads of DNS failures in the log. I have also seen some odd speedso the router normally shows 80/20 I have seen 42/15 a few times.

 

Any ideas? I have a WiFi hub running SG4K10002600t

 

Thanks in advance.

 

A

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TalkTalk WiFi Hub keeps dropping internet connection

August 14, 2019, 4:06 pm

≫ Next: Facebook based apps not connecting.

≪ Previous: Router WiFi hub disconnect and reconnects DNS failures

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Hi,

 

I've been with TalkTalk for some months, but since Saturday my internet connection has been dreadful, dropping out every few minutes.

 

I can see now that the TalkTalk WiFi Hub keeps dropping the connection, as the light on the front of the hub keeps going from steady white (which indicates good connection) to blinking orange (which indicates connection problem) to blinking white and orange (as connection is being reestablished) to steady white (back to good connection) but then this only lasts for a minute, before it goes back to blinking orange (connection problem).

 

I don't know whether this indicates a faulty hub, or faulty service, but it is highly annoying.

 

If anyone has any tips, please advise!

 

For reference, I'm on TalkTalk Wi-Fi Hubversion SG4K10002600t. 

Facebook based apps not connecting.

August 14, 2019, 10:53 pm

≫ Next: Recent router firmware update?

≪ Previous: TalkTalk WiFi Hub keeps dropping internet connection

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Hello all out there, since moving over to Talktalk fibre I have not been able to connect to all Facebook based apps, just comes up with connection error check connection! This also happens when friends come round, they have to use their mobile data to use Facebook.

I have heard that a replacement router has solved the proplem, my router is the Sagemcom CS50001 model not the D-link one that people have had replaced solving their issues.

Any advice on this from you good people out there would be great.

Thanks.

Recent router firmware update?

August 15, 2019, 12:36 am

≫ Next: Since changing to fibre TV I players and Android phone problems

≪ Previous: Facebook based apps not connecting.

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Hi there,

 

Has there been a recent firmware update to my router? I haven't been able to connect to my VPN (CyberGhost) since Sunday. Nothing has changed before or after that point. I have contacted them and they can't seem to understand why. I remember having problems in the past about the router and allowing VPNs, so thought this might be the reason? I have noticed that my external IP address has recently changed markedly, from 92.X.X.X to 2.X.X.X, and was wondering if this change was connected to me not being able to connect to my VPN.

 

Many thanks

Since changing to fibre TV I players and Android phone problems

August 15, 2019, 1:24 am

≫ Next: health check site issue

≪ Previous: Recent router firmware update?

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Like many others on this forum site, I was persuaded to buy fibre, and after many years finally went over from copper.  Since the service started this week, I cannot get BBC IPlayer (and others) on my TV, which I had been successfully receiving for years using my ROKU stick plugged into the back of the TV.  I also noticed that my Android Samsung phone wifi connection keeps disconnecting.

 

To say this is disappointing is a vast understatement, and I am not looking forward to the hours I will need to spend on the tech support phone line going through pointless testing.  Is there not a customer service number that could simply send me an alternative modem. 

 

Looking at the number of people who have got this problem, a different modem seems to be the only possible solution (although in one case I read on this site, a different make of modem resulted in a speed identical to the old copper cable speed -circa 8mb).  Either that, or I am simply going to cancel my contract with TT and start again with another provider.

 

Talk Talk  MUST have a solution to this???

health check site issue

August 15, 2019, 1:33 am

≫ Next: Connection being unstable for months, so far no hope of fixing

≪ Previous: Since changing to fibre TV I players and Android phone problems

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Hi

 

please see attached screen shot of my issue like the other person here has 

Connection being unstable for months, so far no hope of fixing

August 15, 2019, 6:49 am

≫ Next: This site can’t provide a secure connection sent an invalid response. ERR_SSL_PROTO

≪ Previous: health check site issue

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Hi,

 

I've contacted the support many times because my connection is being very unstable for months. On the lucky days I get a good 25Mb/s (out of the expected 30Mb/s) which would be fine really.

 

But between every couple of hours to some best cases of every couple of days, the connection drops to an insignificant amount: between 1Mb/s to 4Mb/s. I have to switch off the router, switch it back on and I get back to 20Mb/s, which will gradually increase to 25Mb/s then drop again.

 

The support sent an Openreach engineer three times now and they say they can find no fault on the line. Well there's obviously one, but not all the time.

 

I'm really losing hope. I think I might put a christmas light timer on the router to switch it off at night if that can improve things.

 

Do you have any idea of what I can do now? Maybe get a 4G router instead?

 

Thanks for your help

 

"No fault on the line" the Openreach engineer told me:

This site can’t provide a secure connection sent an invalid response. ERR_SSL_PROTO

August 15, 2019, 10:37 am

≫ Next: Go-live date delayed

≪ Previous: Connection being unstable for months, so far no hope of fixing

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Hi 

 

I am using Talktalk hub and getting this message on ALL my devices on my local network ONLY at a certain time of a day (usually early evening). The issue goes away by itself after a while. Resetting the router does not fix the issue.

 

I am using the latest version of firmware and all the setting are up2date. 

 

I would be grateful if you could help.

 

Kind regards

Amir

 

 

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Go-live date delayed

August 15, 2019, 11:48 am

≫ Next: I have no internet and they wont fix it because i have a asus router

≪ Previous: This site can’t provide a secure connection sent an invalid response. ERR_SSL_PROTO

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Hello, I've set up my account weeks ago and was supposed to go live on the 13th of August. Now the website says the "GO-LIVE DATE" is supposed to be on the 19th of August? I had received a text two days before the 13th saying there MAY be a delay and that they would've let me know if so, but didn't hear from anyone. I'm now finding myself forced to buy mobile data due to this delay which is resulting expensive and judge reasonable a refund / discount of some type for the inconvenience caused. I've already updated my profile with my talktalk number, can I please get support from community admins? Thank you.

I have no internet and they wont fix it because i have a asus router

August 15, 2019, 1:37 pm

≫ Next: Fibre to slow

≪ Previous: Go-live date delayed

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Can someone please help I have had no internet for over 24 hours now and they wont fix it without a talktalk router even though I know it not my asus router at fault.

Fibre to slow

August 15, 2019, 2:50 pm

≫ Next: Fibre slowing down

≪ Previous: I have no internet and they wont fix it because i have a asus router

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Since the thunder storms last week my fibre broadband has dropped I  am now downloading at 5mb and upload of 4mb have done everything that needs to be done switching router of trying master socket and done service check the check says that the router has been losing connection can you have this fixed so I'm back up to speed and getting what I'm paying for. thank you

Fibre slowing down

August 16, 2019, 12:53 am

≫ Next: Superfast fibre only 38mbps

≪ Previous: Fibre to slow

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On the upto 76mb fibre was getting 55down 18 up after new bt 5c box fitted and with a new Talktalk hub now getting 40 download and 13 up speed have only one cable to router from bt box have done a Talktalk line check and says speed can be improved also have turned router off for 30 mins to see any improvement but not can anyone at Talktalk get openreach to increase the line speed please as paying extra for the line boost and only getting standard fibre speed many thanks 

Superfast fibre only 38mbps

August 16, 2019, 3:05 am

≫ Next: Returning old TalkTalk routers

≪ Previous: Fibre slowing down

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Hi,

I recently upgraded to Superfast Fibre broadband with the contracted offer.

I decided to go the whole hog because it was only an extra £2.50. 

I was told there was an adjustment period of 14 days to tweak the line so I decided to see the download speed I was getting and got 38mbps. 

I know that's not slow but I'm paying for upto 67mbps so whats the point in paying for that service if I'm not getting it, I might as well be paying for the Faster Fibre broadband plan and be geetting the same speeds?

I called TalkTalk and they said that the speed I was getting was still an acceptable speed under the Openreach guidlines and if I downgraded or removed the superfast boost my speed could be effected. 

This is what I think..My phone line can't physically receive faster than 38mbps and if so why was the plan offered to me when this could have been tested before? 

 

 

Returning old TalkTalk routers

August 16, 2019, 4:11 am

≫ Next: Broadband speed

≪ Previous: Superfast fibre only 38mbps

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Hi,

 

I've been having a clear out and found that I have 4 (I don't know why I have so many) old TalkTalk routers in a cupboard + an old OpenReach fiber modem thing.

 

I saw that I can request a pre-paid bag to send them back for recycling, could I be sent a bag big enough for these 5 devices please.

 

Thanks

Broadband speed

August 16, 2019, 4:44 am

≫ Next: unavailable but available

≪ Previous: Returning old TalkTalk routers

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Yesterday an engineer came to fix my very slow broadband speed (4 mbps) He fitted a new master socket and said that that should fix it and over the next week or so, the speed would ramp up to whatever my system was capable of?

 

At the master socket his test showed 4.5 mbps. He suggested moving my router and connecting direct to the socket which I did but could not get the socket to work at all. He had said that they were not very good contacts and he had been thumping the socket to make it contact.

 

I have refitted the original socket and now have internet but at only an average of 3 mbps.

 

What do I do now? will the speed ramp up now that I have the original socket fitted? Do I need another "Engineer" visit?

 

Please help as I am running out of patience.

 

Some history: I have been reporting the slow speed for a couple of years but the visit was only as a result of an email from Talktalk telling me my speed was low???

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unavailable but available

August 16, 2019, 5:01 am

≫ Next: New order not actioned satisfactorily

≪ Previous: Broadband speed

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So today I decided to renew my contract as I'm out of contract and i was given a renewal quote but speed boost will be removed as it is no longer available.

 

I questioned when it was not available thinking I have been paying £5 a month for nothing.

 

I was told it is still on but will be removed when I renew.

 

So I said if I don't renew I keep speed boost if I renew I lose and the answer was yes.

 

If I renew I drop from 54mb to 38mb.

 

Not having a go at the person from TalkTalk but that is one strange renewal, out of contact I keep speed boost renew I loose.

 

New order not actioned satisfactorily

August 16, 2019, 5:19 am

≫ Next: Router up-date please

≪ Previous: unavailable but available

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	Order Number: N68639350
Thank you for ordering with us
Dear J ASHURST,
You'll soon be setup with our Faster Fibre package.
My Account
You can now use My Account to:
✔  Follow your order
✔  Get help with your set-up
✔  Control your bills and payments and much more
User ID:
Please note if you have selected to turn on any HomeSafe settings you will need to log in to your My Account for these to be activated
Your order
Your estimated broadband speeds     Download Speeds Maximum speed 75.4 Mb Typical speed range 58.0 Mb to 73.6 Mb Minimum guaranteed speed 52.1 Mb     Upload Speeds Maximum speed 18.9 Mb Typical speed range 17.9 Mb to 18.9 Mb Minimum speed 5.0 Mb     Contract length 18 months         Your broadband package     Fixed price for 18 months     Faster Fibre £26.00         Your flexible boosts       Add and remove these boosts one month at a time     Fibre Speed Boost £5 FREE FREE for 18 months then £5.00 a month thereafter     Monthly total £26.00             All call charges to service numbers beginning with 084/087/09 and 118 will consist of 2 parts; an access charge and a service charge.
Changed your mind?
We always strive to give TalkTalk homes great value and a service that can be relied on. However, If you change your mind give us a call on 0345 172 0046 and let us see how we can help. You can cancel anytime up to 20 days after we accept your order and you may have to pay any costs incurred up to the time you cancel.
The TalkTalk Team
Please do not reply to this email, we do not monitor replies. TalkTalk Telecom Limited, 11 Evesham Street London W11 4AR. Registered in England and Wales No. 4633015.

 

I placed this order on 10 Aug but the fibre speed boost has not been added to my account and having just spent over an hour on live chat, the agent has refused to accept that this was included on my order. Can anyone help please? I have attached copy of the email above.

Router up-date please

August 16, 2019, 9:04 am

≫ Next: Wi-Fi Hub - devices can't connect

≪ Previous: New order not actioned satisfactorily

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Hi oce please can u up-date my fire wire on my router i have have been having some other little issues with the current one i have been put on

Wi-Fi Hub - devices can't connect

August 16, 2019, 11:54 am

≫ Next: Router upgrade

≪ Previous: Router up-date please

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I upgraded to Faster Fibre earlier this week, which is working nicely, apart from the fact that the new Wi-Fi Hub is very tricky to stay connected to for iPhone and iPad. Both of which running the latest iOS.

 

The signal strength is full, and the password correct, but most of the time the device won't connect to wi-fi at all, and eventually when it does, it drops off after a short time.

 

Can this be solved by a change to the firmware?

 

Currently running version SG4K10002600t.

 

Wi-fi to the iMac by the way is performing perfectly (and is much further away from the hub). Just the phones / tablets that are the problem.

 

Many thanks in advance for any help.

Router upgrade

August 16, 2019, 11:40 pm

≫ Next: DHCP Range appears locked. Needs changing

≪ Previous: Wi-Fi Hub - devices can't connect

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Is the dlink DSL3782 the current router, i ask as have been a talktalk customer for many years, renewing my contract, but still have the same router ??