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Unidentified device

December 25, 2019, 12:47 am
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Hi,

When I do a talktalk line status test the test informs me I have an unidentified device.

I have 12 devices connected to my wifi hub and 1 of them is unidentified.

Could someone let me know the implications of this.

How do I go about finding out which device it is. When I access the router three or four devices have question marks by them.

As far as I am aware I only have 11 devices connected by wifi and two by ethernet.

I have never given out my password but am a little worried that someone else may have logged on to my router.

Is it possible too find found out which device is unidentified and block it, and if so how do I do it.

Thanks for any help you can give me.

Regards

jstype

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WiFi not working - devices appear connected but apps, videos, social media sites won’t load

December 25, 2019, 3:56 pm
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Switched to TalkTalk as a new customer with a 18th dec go live on fibre. All working fine until 23rd Dec and then started with connection issues and websites, social media not connecting.  Family of 5 with heavy reliance on WiFi access so not great especially over Christmas. Please help! 

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Allocation Of Static IP Addresses

December 26, 2019, 2:37 am
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Hi,

 

I’m considering whether there would be any advantage to allocating a Static IP Address to my Music Streamer, I have the Hub on latest firmware.

 

I’ve found this very useful “how to” by  but have a few questions.

 

60E19B14-BE0B-4628-8F7D-9D2989489CDE.png

 

Firstly, what is the benefit(s) of having a static IP, especially for the specific device.

 

With regards to allocating the Address, why can’t you just use the devices current “automatically” given Address instead of giving it a “new” one that requires the device to reboot, in other words just turn the automatically given IP in to a Static one!

 

If you have to give the device a “new” Address before the Static process will work, how do you decide on what Address to give, do you start as low down as possible or do you select something higher up the available range, I assume you don’t select anything that has already been automatically allocated to other devices.

 

Thanks in advance, and sorry if these are basic questions, but I’m on a bit of a learning curve at the moment.

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PC connected to HUB via tplink (intermittent internet?)

December 26, 2019, 2:44 am
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Hi All,

 

I have the house PC about 20 foot away from the talktalk hub (New super hub -one led at front)

 

I have the PC connected via CAT5 cable to a Tplink AV600.

 

All was working fine until about a week ago, when I start the PC and log in (Windows 10) there is a yellow cross on the connection icon in the taskbar. It saus 'connection but NO internet access'

 

The only way to resolve it is restarting the talktalk hub and the PC.

 

This is obviously a pain, I have tried to troubleshoot. I've released and renewed the IP address, I can ping the router?

 

It looks like it just lost the internet, it can physically see the router?

 

cheers for any help

 

I

 

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Facebook not working on the broadband all of a sudden

December 26, 2019, 12:07 pm
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Hi,

 

My services went live about 2 weeks ago and everything has been fine but today all of a sudden, Facebook is not loading on the broadband anymore. It seems to work fine on the data.

 

Can anyone please advise.

 

Kind Regards

Andy

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Service Status for individual accounts seems out of date

December 27, 2019, 1:47 am
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Hi,

 

Can someone please advise how often the Service Status is updated for individual accounts ?

For the past while, I've had endless problems with my internet connection dropping. (It's hard wired - not wifi) The 'stability' section on the Service Status page has shown that my internet has been disconnecting. The TALKTALK technical team performed line tests and said that they could not find any problems but to try solve my stability issues, they sent a replacement Hub.

 

My internet connection has been fine for the past few days. The firmware on the hub states that it's version is SG4K10002808t which I believe is the latest version. However, when I checked on the Service Status page on my account, it states that I still have stability issues and my router software needs updating ?

 

Any advice ?

 

Thanks,

 

Ari

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Global Protect VPN - can't connect to do work

December 27, 2019, 7:17 am
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Hi,

 

I've seen another couple of threads with the same issue as us - unable to connect to VPN connections for work via Palo Alto Global Protect. Here's an example, which has another example:

 

https://community.talktalk.co.uk/t5/Product-Archive/Palo-Alto-GlobalProtect-VPN-Client/td-p/2286462

 

It suggests we need a new router to be able to connect to it. Is this possible? We've had this issue for a while on and off and it's causing us to have unpaid days due to not being able to work, so I'm desperate for a solution 😕

 

Thank you for any help in advance!

 

 

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Xbox One and Social Media not working

December 27, 2019, 7:38 am
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I am a new customer of TalkTalk and I have had issues with connecting my WiFi to my Xbox One and a number of apps (Instagram, Pinterest, WhatsApp) do not work on my iPhone. I have tried contacting your tech team with no idea how this is happening. I have disconnected kidsafe and homesafe, rebooted the router and still same issue.

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Crippled faster fibre

December 27, 2019, 8:08 am
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I have been on the Faster Fibre, with speed boost for at least the last 18 months (and I also think the 18 months prior to that) and had been getting speeds of around 61-62Mbps routinely.  I was very happy with this and have had no cause for concern.

My existing contract expired in October (although TalkTalk did nothing to inform me of this) and starting charging a higher price from last month.

 

I went to online chat to try to renew my contract (at a fair price) only to be told that I could no longer have the speed boost as my line does not support it!?!?  I ran a speed test whilst on the chat which confirmed I was still receiving 61.9Mbps but still TalkTalk told be that I could no longer have the speed boost as this could only be added for lines that could cope with at least 40Mbps.  In my book 61.9 is well above 40 so I should be okay, but no, TalkTalk refuse to see that I have been getting these speeds and will not add the speed boost.

 

I had a call from a "CEO", allegedly, who despite not being able to remember my name and kept calling me Geoffrey (!) could remember that they could not apply the speed boost.

 

I gave up the will to live and renewed my contract for a further 18 months and kept speed checks throughout different times of the day.  This remained at 61(ish)Mbps for the following 3 days, but today I am now only getting 37Mbps, because I assume that the speed boost has finally gone.

 

Has anyone else had the same experience as this and can anyone possibly explain why TalkTalk want to degrade existing customers (I have been with TT for over 10 years!) and alienate them, when they previously had the speed they wanted and had no issues.

 

Oh and TT also wanted to charge me a £30 admin fee simply to renew the contract! Ha ha, no way Jose!!!

 

Cheers,

Matt

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Poor broadband speed

December 27, 2019, 11:06 am
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I'm currently on the 35-40 Mb/s fibre broadband plan. Due to the distance to the cabinet, I usually get about 21Mb/s. Recently this has plummeted to between 6 and 8 Mb/s downstream. Upstream speeds seem to be unaffected. Restarting the router and leaving it switched off for half an hour hasn't made any difference.

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Wifi Constantly Dropping (Sagem FAST 5364)

December 27, 2019, 2:13 pm
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Hi, I have been with Talktalk for several months now and the service has been fine. However, in the last 3-4 days the wifi has been dropping from most on my devices, seems to be affecting phones and smart tv devices more so than the couple of laptops we have in our home. When this happens the only way to reconnect is to completely reboot the router, this is happening 3-4 times a day, so is becoming pretty annoying.

 

I have tried both 2.4ghz and dual band and it is happening either way. Any ideas would be appreciated!

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Fast at modem, slow behind router

December 27, 2019, 6:02 am
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Hi 

 

I've recently noticed a dramatic slowdown in download speeds - upload remains as fast as ever.

 

I used to get around 5Mbytes/s download but about a week ago it dropped to around 200Kbytes/s

 

During all the tests I've done I've made sure that the laptop is the only thing connected - via ethernet - and that there's nothing running that would use all the download bandwidth.

 

I was using an openreach HG613 VDSL modem with ubiquiti edgerouter.  

 

I tried plugging my laptop directly into the modem and got the fast downloads I was used to.

 

I then tried the HG633 router provided by TT which I used to use and found the same slow downloads and fast uploads.  The TT router is showing sync speeds of 64,546 down and 19,999 up which is typical over the last few years.

 

The line connection and speed seem fine, it's just when a router (either seperate or the one built into the HG633) is used the download slows right down.

 

I'm stumped

 

Thanks

 

James

 

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Like the new broadband usage checker

December 27, 2019, 6:54 pm
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Love the new TalkTalk usage checker. It now gives you a run day of what your using day by day. 

 

Fantastic 🙂

 

Used a hell of a lot Christmas day 😂 260GB!

 

Did you use more? 

 

Screenshot_20191228-024804_Chrome.jpg

 

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New router request please

December 28, 2019, 1:06 am
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Can you please send me a new router.

 

For the past 6 months and is getting worse my sagemcom router 5364 router is not showing the WiFi ssid at all! There are no ssids to connect to the router. I have factory reset and have changed 2.4 and 5ghz names. I have to either restart router or leave it and eventually they will appear but only 1 frequency (sometimes hours later). It's the same for all devices in the house. The router fibre connection light stays connected and ethernet connections stays active so is purely a wifi issue. I am not surrounded by other properties so it is not wifi congestion!?

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BTModem and Netgear Router

December 28, 2019, 1:59 am
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Hi

 

My speeds fluctuate and internet is not great upstairs. An Open Reach guy told me instead of changing provider get a new router.

 

I currently have the Talktalk HG635 router. So was thinking of getting a Netgear AX4 router (future proofing). Now from reading

past posts its seem difficult to bridge the HG635 (modem only) so was thinking of getting a BT-Openreach-ECI-Telecom-FOCuS-VDSL-FTTC-Fibre-Modem found on Ebay. Will this work with the Netgear router?

If it does work I have two questions.

 

1. Is it worth changing the router in the first place?

2. Is easy to change ie just plug it all in and off I go?

 

Hope someone can help.

 

Andrew

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Firmware update from version SG4K10001400t

December 28, 2019, 5:01 am
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I have firmware version SG4K10001400t and I wish to assign static IP addresses for my devices.

From other posts I understand this can be done if the firmware is updated.  Please can you push the update down for me?

Thanks

Chris 

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Connection Issues

December 28, 2019, 9:13 am
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Hello All. I have been with Talk Talk for a while but this is my first post.....

 

I have been seeing intermittent issues with devices on my network not being able to connect to the Internet. Having been at home over the last few days I have been doing some digging. Some of the problems seem to be IP related (last night my TV could not get an IP address - I finally got it working by switching to 2.4 GHz rather than 5 GHz). Also, there are loads of DNS failures as I have seen others reporting.

 

This morning I switched from Talk Talk's DNS servers to Google (8.8.8.8 and 8.8.4.4) and the issue seems to be better, but it is early days yet so it's hard to say whether or not it's fixed.

 

I do like the speed of Talk Talk but the flakiness of the connection is a real inconvenience. 

 

I am on firmware version SG4K10002808t .

 

Any advice gratefully received.

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New modem arrived broken

December 28, 2019, 10:21 am
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New modem arrived today but the stand is broken and sounds like bits have broken off inside!

 

Don't seem to be the first user with this problem!

 

Can anybody please help?

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New Asus DSL-ac88u coming, what info do I need

December 29, 2019, 7:59 am
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So, I need to know what information I will. Wed to get this router online

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Ethernet connection dropping

December 29, 2019, 9:22 am
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Hi everyone, just had my new talk talk router supplied and installed on our ultra fast fibre. We’re having a recurring issue where the Ethernet connected devices (alarm and Hive) drop out after a couple of days and do not show connected any more on the admin page of the router The wireless things still work, over WiFi and internet. The wired devices need a full reset to reconnect. Cables changed and checked all in order, and both devices worked with our old router perfectly fine. Are there some no-signal timeout settings or something, as I can imagine these items don’t use/produce network traffic constantly so may appear as offline or something? 

thanks in advance

Dan

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