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1 mbps Fibre broadband. I think it should be quicker?!

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Hi.

My first time posting so hope i am doing the right thing.

Since i took out broadband with talktalk my max speed was 1.5mb. Not great but i live rural so not expecting much Smiley Sad.

Last month my fibre broadband cabinet was activated so i upgraded expecting at least 10mb.

The issue i have is my speed never changed. Open reach did a test and were getting 11mb straight away. He left and guess what, no difference.

I have done every check possible. Run speed tests over and over and getting no where.

I contacted technical help and customer service. I was told there was no fault on the line and they would send an engineer in 7 days time!

What can i do? He will just do a test, say it's ok and leave, another day wasted and money lost not working.

I seem to be getting no where and paying for the privilege of it.

Any advice appreciated.

Thank you

Dan


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