Hello "Sinder201"! Finally I have stumbled across somebody who has had the absolutely identical issue as I do. My stable sync speed connection is also exactly 79999 kbps. It has been like this since October 2015. About 2 hours ago, my router froze and restarted itself. Now I am running at 68500 kbps. Nothing between the router and my devices has changed, there was no reason whatsoever for the router to freeze and restart itself. This is done by TalkTalk or the local exchange on periodical bases. Before today, last time it happened to me was in October 2015 (then it just got better after resetting the DSL via web interface). Before that it happened to me in March 2015, then it was really bad, the sync speed was down to 50000 kbps. TalkTalk has never fixed the issue, instead they terminated my service and gave me a new phone number, and the speed was back up (I had to completely sign a new contract with them). Before that, it happeded to me in December 2014, and before that in October 2014. I transfered to the highest fibre optics in August 2014. When the speed is okay, which is 79999 kbps, it always works great for 3 months or so. Then it gets down to lower values between 45000 kbps and 69000 kbps. I've had this problem with TalkTalk basically since I got their first superfibre in my area in August 2014. I was having similar issues with them also when I had regular DSL with TalkTalk before August 2014, all the way back to 2012..., but the cuts in speed were of course proportionally different, let's say the sync speed dropped from 15999 to 10999, some like that. I suspect that TalkTalk is periodically doing this to all customers hoping that only few of them will ever notice. Well, I check my sync speed on daily basis, so I always notice this. For example, if TalkTalk cuts my sync speed from 79999 kbps to 64999 Kbps, such being a very common scenario in my case, what they get is about 15000 kbps extra bandwith that can be sold to another customer with regular DSL broadband in more rural areas. Let's say they do this to 100 or 1000 customers, than it makes financial sense, doesn't it? I tried all types of approaches to fix this issue but nothing has worked yet. Like I said, in April 2015, it went so bad that they forced me to get a new contract by having my line disconnected saying that "somebody" tried to take over my line, etc... all kinds of excuses... . In October 2014, they had a technician sent over to my house who found nothing wrong with my equipment so he charged me an engineer's fee of 50 or 75 pounds, or whatever it was. The fee was later waved, but I had to spend literally hours and hours on the phone with customer reps because of this. I reported today's issue to the support team via phone but they really cannot do anything much about it. I think it is the local exchange which is instructed to do these cuts to the sync speeds from all providers. It is a very dirty practice. Just imagine, how in is, in any way, a regular customer going to notice a drop from 79999 down to 64999? Not at all. It is just customers like you and me who regurally measure their sync speeds on daily basis who can discover this dirty practice. The usual explanation is that the router needs to adjust itself to get back to speed. But how is it that every time I get a new fresh contract with a new line, the speed is always 79999 from the start? Without having to "wait" for the router to "adjust"? TalkTalk tries to blame this on some Automated Line Management System or something, but I don't believe them any more! If my sync speed does not go back to normal within a week or so, this time I will initiate properly channelled legal proceedings against TalkTalk, because I am really getting tired of this. I know that complaining will not get my speed back to normal, but this dirty practice needs to be exposed. I don't care whose heads are going to roll down because of this, but I am really, really sick and tired of TalkTalk doing this to me in the past 2 or 3 years or so. My bottom line is, I am paying my bills every month, so I want to have the speed my line is capable of, which is 79999 kbps. And I want to have this speed for the time-being of my contract. Not only several of months after I get a new line. I don't want to spend hours on the phone every three months or so with a not-so-useful customer support services from India or Phillippines trying to explain to them that my sync speed is being tempered with. Let's keep in touch via this community forum and let's update ourselves about the issue. Thanks. Paul
↧