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slow fiber medium telephone problems

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Hi 

i have fiber medium broadband and my speed is slow it is usualy around 40mb and curently running at around 5mb and now have problems with the phone line and can not receive calls and have nosie on the line i have rang the customer service line  on the 26th n they said they have sent it to the network service desk and there is still no change  any help would be appreciated 

 


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