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Dead Router = Openreach Engineer?!?!

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This morning I have phoned CC team to report our router is dead - no power - yet they are insisting on sending an OpenReach engineer to diagnose the problem!

I explained I don’t need an engineer, it’s not line, it’s the router, but they guy wasn’t having it . . .

So now have to wait 3 days for an engineer to tell me something I already know . . . And then who knows who long after that . . .

Why can’t they just send a new router?

Anyone else experienced the same?


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