This morning I have phoned CC team to report our router is dead - no power - yet they are insisting on sending an OpenReach engineer to diagnose the problem!
I explained I don’t need an engineer, it’s not line, it’s the router, but they guy wasn’t having it . . .
So now have to wait 3 days for an engineer to tell me something I already know . . . And then who knows who long after that . . .
Why can’t they just send a new router?
Anyone else experienced the same?