Hi,
I have recently decided to leave Sky due to their price increase and decided that I would give TalkTalk a try as I like how it sounds like they are trying to make amends for previous bad press. So I placed my order last week.
I made the mistake of telling Sky to cancel my fibre first rather than letting TalkTalk do the takeover, which means that I have to wait for the Sky line to get cancelled before another provider could process an order. It is for this reason that my order apparently got rejected and stuck (although in my account it still says everything is running smoothly….).
I then called Sky to cancel my cancellation with them and now my line is available again for another provider to take it over.
The problem I have now is that my order is still stuck in the TalkTalk system despite speaking to CS numerous times. Apparently 4 different advisors have tried to cancel the order and by doing this it has caused it to get stuck in the system and now I need this to be escaled to another team and being told it will take up 7 working days for the order to be cleared!!! This seems crazy. For a start, why did it allow 4 different people to try and cancel? Why didn’t it alert the second person that a cancellation had already been requested….and why didn’t it just cancel on the first attempt anyway?!
Until this order is cleared I cannot place a new order. I only have a few more days left before I lose my right to leave Sky for free and also the TalkTalk offer that I saw ends tomorrow.
Can anyone help or have any suggestions how to get my order cleared ASAP rather than waiting another 7 working days?
I have been very patient so far and still feel I want to give TalkTalk a try, however after the farce of the current order im starting to lose the patience and tempted to just jump at the BT deal that’s currently available.