Morning,
Firstly I spent 1 hour on the phone to CS regarding the fact that if I ever so slightly touch or move my router connection drops. This eventually lead to me raising a complaint as the rep on the phone said I would have to pay for a replacement.
The resolution given to me was to video the fault (I felt I wasn't being believed) which I did do And email to support.
Since then I've heard absolutely nothing.
I also don't get speeds anywhere near my minimum speed of 45mb. The most I get is 39. If I moved provider they are offering speeds from 55mb
I have been in this contract since Jan and I really am getting fed up
Please can someone advise on the next steps. Without sitting on the phone for hours upon hours.
Francis
