an anybody help me get a sensible answer from customer service please. After spending 40 mins in chat with huge 10 min pauses between questions and answers, twice i have only got as far as "I will have to access your account, A further 40 mins to be told i need to transfer you to our "other" department where we start all over again. over 3 hours spent on chat to get nowhere. I am now getting dirty tactics where i am promised a phone call, the phone rings but as soon as you answer they hang up. They then send an email saying sorry you missed our call. I didnt miss it YOU HUNG UP ON ME, I still have no answer to why they have turned my old internet off before they could sort out my new router. So NO internet, NO answers, Help please
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