I have recently upgraded to TalkTalk fibre broadband and received the HG633 router. My work Cisco Anyconnect VPN connects via wifi, however does not work beyond that (ie does not send/receive data), although it does work when connected via ethernet cable. I have tried all the fixes posted on the community which have not worked. I have seen a number of posts suggesting a firmware upgrade to V1.16t has rectified the fault. I appreciate this has not been formally released yet (which seems to be taking a number of months), but can I have the firmware in a trial version please?
Further, I initially used online chat to attempt to request this, where I seem to have just got computer generated responses advising me to call customer services. I then phoned and got through to Sreejita, who didn't know what a VPN was and told me they wouldn't be able to do anything (even after confirming I was speaking to TalkTalk Technical Support!).
Overall, I'm very dissatisfied with the service provided so far. This will be my last attempt to fix this fault before I look elsewhere.
Thank you in advance.