Good afternoon on the 12 of October i ordered a upgraded to my broadband to Faster Fibre Broadband
this was the confirmation e-mail i recived but nothing since.
| Your order |
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| | | | Your estimated broadband speeds | | | | Download Speeds | Maximum speed | 75.4 Mb | Typical speed range | 54.4 Mb to 73.6 Mb | Minimum guaranteed speed | 46.4 Mb | | | | Upload Speeds | Maximum speed | 18.9 Mb | Typical speed range | 17.3 Mb to 18.9 Mb | Minimum speed | 14.3 Mb | | | | Contract length | 18 months | | | | | | | | | | | | Fixed price for 18 months | | | | Faster Fibre | £25.00 | | | | | | | | | Your flexible boosts | | | | | Add and remove these boosts one month at a time | | | | Fibre Speed Boost | £5 FREE | FREE for 18 months then £5.00 a month thereafter | | | | | Monthly total | £25.00 | | | | | | | | | One-off payments | | | | These amounts will appear on your first bill. | | | | Contract Admin Fee | £30.00FREE | | | | | One-off total on your first bill | £0 | | | | All call charges to service numbers beginning with 084/087/09 and 118 will consist of 2 parts; an access charge and a service charge. |
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many thanks for any info or help
regards
john