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Red Light - Internet - Shambles of customer service

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Dear Talk Talk,

 

Why is it so hard for you guys to fix your own modems/fibre conncection. My interent has been "live" according to you for 2 weeks and Ive had  BT engineer visits who say there isnt a problem with the connection. You have charged me and I havent even used the *@#][!![]'#[@#]!* thing yet. It ridiculous. Everytime I call its a different problem, Calls which I am being charged for because the landline doesnt work and I have to use my mobile. When I try to ring today the phone tells me the fault is being dealt with!  Is it? Is it  really? It shouldnt be this stressful to get a broadband connection to work. It's, you know. Your Job!

 

 

Does anyone know how to get this modem to work. I'm at the end of my nerve here. Its a HG633 Model "Super router"

 

 

 

 


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