Hi, I recently updated my Internet speed from 39mbps to 61-73mbps (download). And I also bought the new router. So I received an email saying "We're currently processing your order for Faster Fibre Broadband. We will email you with any updates and you can also check your TalkTalk My Account for updates too." But I didn't got one, and also I have no information about the router that I bought with the Internet speed update.
I kept doing speed checks, and turning off the router for 30 mins and tuning back on didn't helped.
Can someone please help me?