Just before Christmas I received an email from you saying that you believed you could upgrade me to a faster service.
I didn't seek an upgrade as the service I was getting was sufficient for my needs, but it didn't appear as if I was being given an option.
As advised I was contacted by Openreach to tell me that they had performed an upgrade, however I subsequently found that I had no internet connection at all.
I have done everything I can think of at my end, the router is now connected to the main socket, I've left it turned off for a while before rebooting, I've also reset the router physically but nothing has worked.
I also went through the browser and tried a reset but again it made no difference, although what I did notice is that it reports that the Current Connection Type is ADSL whereas I believe it should be VDSL for fibre.
I should say that my phone line is unaffected.
Is there something else I should be doing or is this an Openreach issue?
