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Very Slow Broadband

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Hi All, 

 

Could anyone please help me with my broadband speed?

Reported my issue to talktalk on the 01/01/20 with regards to broadband speed dropping all the time and having to reboot the router regularly, this has got progressively worse and currently i'm sat on a 15mbps download and a 15mbps upload speed, and rebooting the router is no longer working! I'm expected to get 60mbps, and have since i joined TalkTalk but since the 01/01 ive been unable to maintain a constant connection.

 

Called TalkTalk support around 5 mins ago and they advised their system is down and need to call back in 3 hours! - Is anyone on here able to help with this at all? I did request a DLM reset on my previous post https://community.talktalk.co.uk/t5/Fibre-Broadband/Request-for-a-DLM-reset/m-p/2440774 and didn't realise this required an Openreach visit as previously with BT this was done remotely.

 

Can anyone help with this? These are currently my line stats:

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

DownstreamUpstream
1743814475
1687714475
7.907.00
21.800.00
11.307.60

 

Thanks All

 


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