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no broadband connection

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Hi,

Last thursday 30th jan my internet went down, i contacted talktalk who said i would be updated within 72 hours. I have not received any updates and have only been told when i live chat that repairs are being made.

Last night i logged on to service centre to track my fault and it shows there are 4 devices using my connection - none of which i own.

i would like to know how these devices are using my connection and how long this fault is going to take to be fixed?

Thankyou

 


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