Hi,
I was switched to Faster Fibre under an Openreach upgrade, the go live date was 3rd February, but this morning found out it was live from 1st February.
The Internet connection seemed sluggish on Sunday 2nd and today after the upgrade had fully processed, it still is.
My homepage used to load quickly, but now takes at least 20 to 30 seconds to show.
Earlier today the speeds were 19.9 mbs download and 7.1 mbs upload, roughly half the average advertised at 38 mbs.
I had a web chat with the Tech Team and a call back is due between 2:00 pm and 4:00 pm today to try further options.
In the meantime I looked here and tried the disconnection of the Router for half an hour, after which the speed was only 8.9 mbs and 1.7 mbs, later it was 22.4 mbs and 7.00 mbs, currently it's down slightly to 21.4 mbs and 7.00 mbs. Will the speed increase over time?
Fibre is all well and good, but from the telephone pole to the master socket in the hallway is about 100 foot line or so of copper cable, this is approximately 44 years old. So am I likely to get anywhere near the advertised average speed of 38 mbs?
Anyone have any suggestions or advice?
Thanks.
Dave