Hello,
I've been a very loyal TT customer for many years and never really had a problem until now. Forgive me if I am writing the same as so many people but if someone can help here I would be incredibly grateful. I was out of contract with unlimited calls and fast broadband and last week renewed - unlimited calls with Fibre Speed Boost.
I now have incredibly slow broadband. I used Online Chat on Monday and wasted 45 minutes as the agent thought I wanted a better deal, then I got transferred to technical support spending another 45 minutes. I spent 2 hours on the phone yesterday and they say I need an engineer and one has been booked but the earliest opportunity is on 14th Feb. But why do I need an engineer I have never had a problem before!? I have run 16-speed checks over the last 3 days. When I reboot my router I get between 38 and 15MBsec, averaging 22MB sec but this doesn't last. Today I had 0.41MB sec at 8 am, 1.6MB at 4.50 pm and 0.64MB sec at 7.30 pm. I am desperate I work voluntarily in my community and write a huge number of emails and need the internet most of the day. Can anyone help me, please? Many thanks, Andy