I have tried to deal with it using your live chat - which doesn't work.
I have tried to deal with it using a voice call, which refuses to let me speak to someone, but instead kicks me into some half-arsed SMS based procedure which costs me money, also doesn't work and fails at the point of connecting the voice call I wanted in the first place.
And so I post here - as the only functioning facility currently available to me - to ask why my download speed is gradually dropping off from mid 60 mb/sec to mid 50s over the last week or so, and what will be done about it - as it is not satisfactory.
Customer service and support with talktalk seems to be becoming more and more pathetic with each passing month it is now at the point of farce - and I'm frankly sick of it.
I recently renewed my contract and want the service level I agreed to, and duly expect.
I have taken all steps to check my setup here and everything is the same as was when I was receiving the higher speeds - nothing has changed.