This afternoon my internet was not working. I reset the modem and eventually managed to get back online but now My speed is the same as it used to be before I switched to fibre medium a year ago. I tried to contact Talktalk helpline but could not talk with anyone as it said that my outage was being repaired (no mention of the speed issues). Can someone check if the speed issues are being addressed? How long before I can get my fibre service back to speed?
Here are my stats:
Internet Connection
DSL synchronization status:
Up
Connection status:
Showtime
Line Quality
Upstream line rate (kbit/s):
1020
Downstream line rate (kbit/s):
19489
Upstream noise safety coefficient (dB):
8.6
Downstream noise safety coefficient (dB):
6.8
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
ADSL2+
Upstream line attenuation (dB):
5.2
Downstream line attenuation (dB):
7.8
Upstream output power (dBm):
9.9
Downstream output power (dBm):
20.8
Channel type:
Fast