Hi,
I have had a few instances over the last few weeks where I have lost the connection completely with Fibre broadband. Have tried everything (i.e. rebooting the router, plugging via the microfilter with only the PC connected to the router etc), but typically all you need to do is wait.
Engineer came and reported a fault on the line but I had a text to say this is fixed - but the issue recurs. One phone call later and i was advised to do multiple speed tests, tracert and ping tests .. phoned back with the results the next time it happened told that there was no point in doing this and they weren't even interested in the results ! Apparently I need an engineer (although this couldn't be booked at the time), and chances are he will come when all is fine and dandy.
Not an expert on networking but from the results below looks as if the problem is very likely outside my house which talktalk deny - results are similar connected in the test socket with a microfilter :
-
:\Users\user>tracert www.google.co.uk
Tracing route to www.google.co.uk [216.58.214.3]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * 6 ms 22 ms host-78-151-238-121.as13285.net [78.151.238.121]
4 6 ms 6 ms 6 ms host-78-151-238-88.as13285.net [78.151.238.88]
5 6 ms 6 ms 6 ms host-78-144-13-67.as13285.net [78.144.13.67]
6 6 ms 6 ms 7 ms 72.14.214.222
7 7 ms 7 ms 7 ms 216.239.56.203
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
tracert www.google.co.uk
Tracing route to www.google.co.uk [216.58.213.163]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 7 ms 7 ms 7 ms lhr26s02-in-f163.1e100.net [216.58.213.163]
Sample of the ping results :
Request timed out.
Request timed out.
Reply from 216.58.214.3: bytes=32 time=3396ms TTL=55
Reply from 216.58.214.3: bytes=32 time=349ms TTL=55
Reply from 216.58.214.3: bytes=32 time=236ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Reply from 216.58.214.3: bytes=32 time=3221ms TTL=55
Reply from 216.58.214.3: bytes=32 time=295ms TTL=55
Reply from 216.58.214.3: bytes=32 time=2883ms TTL=55
Reply from 216.58.214.3: bytes=32 time=2254ms TTL=55
Reply from 216.58.214.3: bytes=32 time=210ms TTL=55
Reply from 216.58.214.3: bytes=32 time=281ms TTL=55
Reply from 216.58.214.3: bytes=32 time=360ms TTL=55
Reply from 216.58.214.3: bytes=32 time=376ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 216.58.214.3: bytes=32 time=2350ms TTL=55
Reply from 216.58.214.3: bytes=32 time=137ms TTL=55