Hi
I have a Bt open reach modem and a netgear router both have worked fine for some time but over the last few weeks i keep loosing the fibre connection.(On meduim fiber unlimited downloads)
This seems to happen every evening at peak times and is also particularly bad at weekends.
The signal drops all devies connectted either by wiifi or cable loose connection and will not work again until BT modem has been switched off and rebooted. The router signal is working to all devices and no problems with router (netgear comes wilth full netgear genie and has been tested) it is the actual fiber that goes down.
It is becoming a regular occurance every evening but varying in time sometimes its about 7.30pm others its between 8.30 and 9pm. Also occurs at weekends during the day signal suddenly drops and goes out does not come back till reboot bt modem.
Rebooting the modem and router everyday and leaving for 20 minutes but still keeps happening
Please help need a stable connection and this shouldnt keep happening with fiber.