Hello Everyone, first post and registered for a reason!
I have had nothing but trouble with talktalk since i signed up in December. firstly we were without any internet for six weeks while talktalk sent out multiple engineers and multiple routers ( i think were on our third or fourth router now) the same BT engineer came to see us twice, firstly to see if it was our line, secondly to see if it was the exchange. both are perfect. the TALKTALK engineer came and said that the new super routers had been sent out without being correctly updated, he pluged it into his laptop, got the new software on it and we have been happly using the broadband since.
TALKTALK INFORM YOU WHEN THEY SEND A ENGINEER OUT THAT IF THE FAULT IS WITH THE EQUIPMENT THEY SUPPLY YOU WILL NOT BE CHARGED FOR THE CALLOUT.
BUT GUESS WHAT....
A £65 CHARGE ON MY ACCOUNT THIS MONTH!!!!
we have found out that the engineer has put on the sheet he did the reset procedure. he did not note that the reason it didnt work was the software issue.
can anyone help with how i should approch this? i am 100% positive i will not be paying the charge and i have cancelled my direct debit after I requested the refund from the bank, i just DONT TRUST TALKTALK WITH MY MONEY ANYMORE.
Reading some other posts it seems this is a regular thing, makes you think it is what the engineers are told to do to get as much money as possible from us!!!
please help me deal with this unprofessional outfit.
TIA Chris