Hi.
I have been having problems with my router for some time and have had a few chat/support sessions with TalkTalk over the last couple of months. The connection was intermittently dropping when the router randomly re-booted for no reason. I suspected an issue with the router hardware but nobody seemed to be able to work out what the problem was and were not prepared to accept that the router was at fault. The router has now completely powered off and will not turn back on. I've tried all the options, replacing the power supply, checking it with a direct connection to the mains (rather than an extension), leaving it completely disconnected for 2 hours+, but there are still no lights and no power to the unit at all. I think a replacement is definitely required. I've temporarily managed to get an old router set up so that I am able to continue to work from home, but could urgently do with a replacement router as this set up is not ideal. Can this be arranged please?
Thanks
Chris