My broadband speed is down to 20Mbs and I am paying for fibre. Of course, there is no fibre optic line coming into my house, its just a phone line. I was guaranteed 35Mbs by the sales people whom I took it out with a couple of years ago, but its never reached that as far as I remember. I spoke to TalkTalk online and the service lady had me doing all the checks, undoing the OpenReach terminal with a screwdriver and messing around with things as if I was there employee, I was most annoyed as I am paying them to provide me with my 35, it is their duty, not mine to sort out. Anyway, they said it was an old modem and sent me a new one, I have installed it, reset my computers and phone for it, my son has also reset his phone and computer. I have changed the administration password etc, now, after all that work its going great except the internet speed is exactly the same. Even though she said it would only take a few minutes to sort out, its been a lot of work for nothing. I don't want to phone them again, because I think they will run me around in another pointless time-consuming circle, and I found it quite stressful. When I do the online test, they e-mail me to say there is nothing wrong with my line. Can you please advise how I can get this sorted?
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