Hi
I have upgraded to fiber last week and as part of that I have received a new HG633 router to replace the HG533 I was using.
This new router has been giving me issues from the very beginning.
It works if left alone, but any time I do any of the following it stops working:
- attach a USB device
- attach a network cable
- connet to the web interface of the router to change the setup
The sympthoms I am experiencing are
- no IP address assigned to the wired ports (windows laptop assumes a 169.x.x.x IP address as it would if there was no DHCP service running
- DNS errors
- No connection to the internet
- No IP addresses assigned to the mobile devices via Wireless
- Cannot see the files on the USB device for long enough to use them
I called the phone support and spoke to two different people who put it down to issues with the speed of the broadband (I believe that it has been reduced now) and completely ignored the sympthoms listed about the router.
I have runned the router for a week now and all works fine as long as I do not do any of the actions above.
The minute I do it starts missbehaving again.
Any help would be greately apprecated.