Hello from a sort of, new member,
Well, I changed from BT (Fibre) to Talktalk, with a go live day yesterday (Friday).
BT broadband working fine yesterday (easy to know, we have a 13 YO son who makes us aware of any internet faults).
We went out in the evening and on returning to the house, the BT home hub showed an error LED, so I swapped over to the new Talktalk hub. I powered it on and waited a while......... and went to bed at midnight, still error on new router, but not to concerned.
This morning, restarted router from the web interface, and again later from a power reset, still the same. So I phoned up Talktalk and spoke to 'Derek', who finally put me through to someone UK based, who then told me there is a fault on the line and it will be MONDAY before there's a chance of Opeenreach of even investigating.
However - looking at the diagnostics on the router, it looks that the broadband is OK, just that I'm not being allocated an IP address, ie an IT authentication or account problem. I'm no expert on broadband, but have had lots of experiance on VSAT links onboard ships.
Here's the copied status page.....
If this is a common problem then why have a GO LIVE on a Friday evening, when all the engineers have the weekend off?
Anyway - no internet for son, I won't let him connect to my phone hotspot as he can get through 40GB of data in a weekend when his homework is already finished on a Friday!
So support say "it's Openreach", the router does not seem to support that, or am I wrong.
Regards
Jerry