I moved into a new house at the end of September and ordered my home move on 19th September and still no broadband. The go live date was 28th September. Every time I ring you chat to Openreach and they say the line is still in planning and you accept this. How come 2 neighbours have moved in 2 months after me and are connected or are in the process of being connected? I already have a complaint in which means you ring me every few days and waste my time telling me I will get an update in another few days. I know you are reliant on openreach but every agent just wants to accepts what they are told and doesn't want to take things any further. Took weeks for it to be escaled to openreach but that still hasn't done anything. Absolute joke!!! I have already complained to openreach because a talk talk agent told me they weren't allowed to raise a complaint against them but they are just as useless. They send engineers out to the other properties without any prior notification that there are capacity issues and additional lines need laid. Can someone please look at into this for me?
↧
