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Slow fibreoptic speeds

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Hi,

 

An Openreach Engineer sent round by Talktalk has sorted out my earlier issue and I can now connect to the internet, he tested the socket and said it was fine and I should be getting the speeds I'd expect from Talktalk's fibreoptic service; however using the internet now, my download and upload speeds seem very slow.

 

I have run an Ookla speed test and got the following results:

 

We recorded your speed as Download Upload

718 KBits/s(89.75 KBytes/s)
1031 KBits/s(128.875 KBytes/s)

 

With the current speed test you could download the following:

  • Mp3 in 44.56 Seconds
  • Video in 2.47 Hours
  • DVD in 12.38 Hours

This seems extremely slow compared to the speeds promised of the service. Please can you help/advise?

 

Many thanks

 

John


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