Hello,
Like many other people in this community, I am having intermittent connection dropouts. I have 76Mbps fibre, which, when it's connected, is great. I've just run a speed test, and it's reported 74.11 down and 18.76 up. But every half hour or so, it drops the conection. It's not a wifi issue - I have a PC connected via ethernet cable, and it has the same connection issues as my TV, which is connected to the router via wifi. (Last night while watching a ~2 hour movie, the connection dropped about 4 times). The (usually green) INTERNET light on the router turns red when this happens.
If I connect to the router (192.186.1.1) I see that the connection duration (as shown in the image below) is often a very low figure. For example, I just checked and it's saying "Connection duration: 9 minutes 3 seconds", despite me having been using the internet for the past hour on this PC. Does this mean that the router dropped the conncetion 9 minutes ago? But if I log in and look at the DSL connection status, it reports "2 days 1 hour 20 minutes 54 seconds". Which is probably how long ago I switched the router off and on again, in an attempt to cure the connection problems.
I have chatted online to a TalkTalk person, and phoned a TalkTalk person. Both said they couldn't find anything wrong with the netwrok their end, and as far as they can tell, the conncetion has not been dropped. So the TalkTalk person on the phone today suggested they send out an engineer, but want to charge me £65. I can't see how I should be charged for this visit - I do not own the router, I do not own the line, so why should I be charged if it fails? If I rented my house, and the boiler went wrong, I wouldn't have to pay for a plumber to fix it, the person who owns the boiler (the landlord) would pay. So why should I have to pay TalkTalk to repair something they own?
If anyone has any suggestions, I'd be very happy to hear them. I've been living with this intermittent annoyance for some months now. Initially I thought the TV disconnection issue was due to the TV being a long way from the router, so I bought a wifi extender, but it didn't improve things. But now I see it's a line/router issue, I may as well remove the extender from the network.
I've just this minute refreshed the router info page, and it now says:
0 minutes? Did the conncetion just drop again? Or is this figure something else entirely? Very odd. The figure is increasing (it's now up to 2 minutes if I refresh the page) so it's not "stuck" or anything.