The following was published under another subject which was not really relevant, so thought that it would be better to start a new thread.
Thursday 22 October
Awoke to find the HG635 dead, lifeless. Contacted Talktalk who arranged for a new router to be sent to me.
Friday 23 October
Router ( arrived in the morning (well done, Royal Mail). Installed but unable to connect to broadband.
Called Talktalk who said that there was a line fault, that an OpenReach engineer would be dispatched and would I please select three windows in which this could happen. I selected Monday 26th October morning and afternoon and Wednesday 28th October morning.
Tuesday 27 October
Received SMS from Talktalk: "We think everything is working. If it is please reply FIXED. If not, please reply NOT FIXED for further help and support"
I replied "NOT FIXED"
Second SMS from Talktalk a few minutes later: "We have escalated your fault but still need to talk to you. Please call 02034415550 from a mobile when you are at home. It should take 15 minutes" [This message was received twice] I called Talktalk and was again told that there was a line fault and would be investigated.
Wednesday 28th October
No progress. Phoned Talktalk again and insisted that they send me a second router in order to eliminate the possibility that the first one was defective.
Thursday 29 October
Another HG633 arrived. No difference. still unable to connect to the internet. Yet another call to Talktalk during which I threatened to change providers unless the problem was resolved quickly. I was promised that an OpenReach engineer would be with me on Friday.
Friday 30th October.
OpenReach engineer arrived, replaced the master socket, tested both HG633 routers with two different cables without success. However, he could connect with his own equipment.
The engineer called Talktalk, explained the problem and was told that the firmware in the HG633 needed updating and that I would be contacted so that a Qube engineer could be sent to update the HG533.
Waited a couple of hours but no call. Once again called Talk Talk. Lady seemed bemused when I told her that the OpenReach engineer had been told by Talktalk that a Qube engineer would be coming to update the firmware. Kept me on hold for twenty odd minutes and then said she would call me back in half hour. She did call back and said that she would update the firmware remotely. I queried this, since the router was not connected to the internet, held on for a while why she footled around, and then she came back and said that a Talktalk engineer would come to my house to update the firmware. I suggested that it would be simpler to send me another router which had already been updated, but she waffled on about not being able to do this because the Talktalk web site was down! So a Talktalk engineer is booked to come tomorrow morning (Saturday) between 0700 and 0900.
Saturday 31 October
Engineer arrived nice and early. Turns out that he isn't a TalkTalk engineer but a Qube engineer and that the firmware upgrade was a nonsense. He swiftly established that there was a crossed line (he could clearly hear a conversation going on in the background and let me hear it too) and so the fault was in the exchange and the buck gets passed to OpenReach once again!
I think I am losing the will to live! <sob>