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Dropping connection New HG633 Router

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Hi

 

Our go live date for medium fibre is Monday.  WE received the new router yesterday which i have connected we are just upgrading .  It has started dropping the connection and wireless signal seems poor. It drops or stalls connection quite often.

 

I have read about an update for the router, how do i check if i need that doing i don't know where the firmware number is in the routers log in pages.

 

Are there any other adjustments i can do on settings etc ?

 

Please treat me as a newbie, i need it spelling out Smile

 

Thanks all

 

Update Sunday :

 

Added some info it does not make sense to me but thought you may need it looking at other threads :

 

Done factory restore

 

 
System Information

 

 
Product type:
HG633
Device ID:
00E0FC-C4R8W15330005683
Hardware version:
H.1.01
Software version:
v1.15t-20
System up time:
 
 
 
LAN Statistics

 

 
InterfaceReceivedSent  BytePacketErrorDiscardedBytePacketErrorDiscarded
LAN100002472429700
LAN21643735617400699061210107900
LAN300002459029600
LAN400002453429500
 
Wireless Statistics

 

 
InterfaceReceivedSent  BytePacketErrorDiscardedBytePacketErrorDiscarded
5GHz : TALKTALKB230CB2347782813181336867796817740999119962328305093
2.4GHz : TALKTALKB230CB25636644130531107459828283706962617825675165
 
Internet Statistics

 

 
InterfaceReceivedSent  BytePacketErrorDiscardedBytePacketErrorDiscarded
Other_R_0_650000292500
INTERNET_TR069_R_0_38750476977913900178280636006400

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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