Hello, hope I am posting this in the right forum as I can't find one particularly on medium fibre.
I went over to Fibre Medium about 4 months ago as Talk Talk told me it would solve all my problems after I was having very slow speeds with their normal broadband (whiich was steady but very slow). Now since going over to Medium Fibre it's actually created more problems than ever. Constantly dropping, cutting of with speeds between 1mbps and 17mbps but most of the time being less that 10. They have sent me three new routers in 4 months, the third one which I received a couple of days ago (exactly the same router as the last one), they keep telling me it is fixed but it isn't. They sent a BT Open Reach engineer couple of months ago and he got it working to 30mbps download speed, I was happy for two days then it dropped back down to 2 - 10mbps again. I don't understand Talk Talk CS at all and I don't think they even understand their own broadband - I mean £20 a month for download speeds between 1 and 17 mbps - and most of the time below 10 - it's a joke really. I don't know what else I can do.
With the new router it is more steady now and so far i haven't experienced any more drop offs but it's still not as fast as it should be (or I was led to believe it would be when I took this out). The last day or two it has constantly been at 17mpbs - and this is either by wifi connection or by ethernet connection (there is not a lot of difference), today it is between 12 and 15mpbs.
Is this the most I should expect from medium fibre from Talk Talk or should it actually be going up to around 30mpbs? Anyone help please?