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Speed dropped and constant disconnects

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Hi,

 

Over the last 4 weeks or so my connection spped had dramatically dropped.

For the last 18 months or so I used to get a consistant 28mb connection and it was usually reliable.

 

I now get constant speed issues and keep having to reste my router (HG635 V1.06t).

Connections now range from 8mb to 19mb but is very unreliable.

 

I tried ringing customer services for a new router but gor fobbed off with the old "they should last upto 10 years sir" - no use what so ever.

 

Can you please do a line check and send me a new router ?

 

Thanks

 

danholly2

 

Microsoft Windows [Version 10.0.14393]

Pinging google.co.uk [216.58.204.3] with 32 bytes of data:
Reply from 216.58.204.3: bytes=32 time=16ms TTL=55
Reply from 216.58.204.3: bytes=32 time=18ms TTL=55
Reply from 216.58.204.3: bytes=32 time=17ms TTL=55
Reply from 216.58.204.3: bytes=32 time=58ms TTL=55

Ping statistics for 216.58.204.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 58ms, Average = 27ms

 

Tracing route to google.co.uk [216.58.204.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 10 ms 212-139-32-1.dynamic.dsl.as9105.com [212.139.32.1]
3 23 ms 37 ms 32 ms xe-11-2-0-bragg001.bre.as13285.net [78.151.225.39]
4 63 ms 52 ms 59 ms host-78-151-225-92.static.as13285.net [78.151.225.92]
5 70 ms 46 ms 32 ms host-78-144-8-61.as13285.net [78.144.8.61]
6 45 ms 46 ms 53 ms 72.14.214.222
7 20 ms 23 ms 34 ms 216.239.56.203
8 25 ms 20 ms 22 ms 108.170.238.147
9 55 ms 51 ms 27 ms lhr35s07-in-f3.1e100.net [216.58.204.3]

Trace complete.

 

 


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