As no-one is taking the time from the OCE to reply to my message about degrading of speed I would ask a question, Why when the download speed for my line is quoted as between 8 & 18 Mbps am I only currently able to receive 11.39Mbps sync speed.
I have noticed that my 'Downstream noise safety coefficient' has increased to 13.9 at the time my speed dropped from a regular sync of 16+Mbps.
To say that at present I am unhappy with both the speed and the service from support is an understatement.
Perhaps someone from the OCE can advise me without just suggesting I put in a complaint, as their last entry on my previous post. My reply on this point of DNS change has since been ignored.