Can some one please tell me why my fibre broadband has dropped from 22 mbps and is now capped at 16496 mbps. I rang support up and they said this is within the limits of my line and it is capped at 16496mbps. Why have you droped my speed down. When i agreed to get fibre I was told i would get 20-24 mbps. I have a billion 8800nl modem and it says the attainable rate is 25mbps. Please can someone on the support team have a look at this because the i dont get anywhere when i ring up.
Regards
Aughty 1