We are currently on fibre through a BT Openreach modem and an HG533 router which works ok. TalkTalk sent me a new HG633 super router and following the instructions I removed the old modem and router and connected the new router direct to the Openreach filtered socket.
When I switched the HG633 on the broadband light started flashing but no Internet light. When I logged into the router, the interface showed the internet as initialising but, no matter how long I waited, the Internet didn't connect.
I called TalkTalk, to be told that the router had been configured incorrectly and they'd send me another one. This they did but the result was the same. No Internet connection.
I'm now left working off the old router with two, super-routers which are currently useless! Any advice please?