Sorry for writing this on the forums, but your call center keep hanging up on me after 15-20 minutes on hold.
What's happened?
in early 2014 i think it was, I moved into a new flat in London and ordered your Internet.
Later I moved into a new address, I loved your service so I just went online, popped my new address into your website and everything was transfered over to my new address! Brilliant!
I started recieving paper bills to my new house, the internet is working flawlessly and everything is good. But I spent a year here or so and decided I want to move again. No problem, I'll just transfer my TalkTalk to another new address like I did last time.
But something has gone massively wrong... After calling up to do this, your call center are telling me my account is still registered to the first ever address I had on file. How could this happen? You're sending bills to my current address just fine.
I've tried to explain you have the wrong address down, but simply nobody will help.
It's frustrating because I actually want to move AGAIN, but trying to explain this is just confusing everyone, I think it would be easier to cancel but you're charging me £88 to do that and won't get rid of this charge even if this frustrating position.
Can someone take this on? Surely this isn't a big issue to fix, I'll happily keep your internet if you can actually get back to me with a resolution. I'm happy to answer any questions you have about my addresses or billing or anything, but I just need this resolved as soon as possible.
Your system also switched to paper billing randomly and you charged me for this fact, along with losing my data you really haven't been doing very well (Except the internet has been great, I admit...)