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Internet speed fine. Sometimes drops lower than advertised. High ping on Speedtests.

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Since a few days ago, my internet has been having issues. 

 

When the malware was found to be pushed to some routers, my internet completely dropped and my router stopped working. I reset it using the paperclip and it seemed to be fine.

 

But ever since I have an issue, which has been I am getting around 37mb/s down and 1.30 up, but my ping to the TalkTalk service has been extremely higher than average. ( 10 ping to about 30 - 50 ping )

 

I have attempted to contact support through Twitter to avail, seemingly too busy. 

 

Can I have this issue looked at? I believe something which caused the Internet and my router to stop working that night is causing this issue.


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