Hello all,
I am new to the community. I wonder if anyone has had an experience similar to mine. I anticipate there being many people as the level of customer service with talktalk has plummetted to depths I thought did not exist.
I took up the the black friday offer of upgrading to Fibre broadband. My gol live date was 9 December. On 9 December I receive an email telling me I was now live. Upon checking - no internet and no phone line.
Speak to Talktalk who say it can take up to 48 hours (no mention of this previously) it say up to 24 hours. So I wait. Nothing.
Call back and am advised they have "raised a ticket". I'll get text updates across the next 72 hours. 96 hours later I call back having heard nothing. I am advised an engineer will be coming out on Thursday 15th December. What I love about this is that I did receive a text at the weekend telling me and engineer 'was on the way'. I thought it to be misleading but it seems clear now that this was a dam lie.
Nobody has contacted me to keep me update. No mention of any compensation as I pay for sky movies and sports also.
To cap it all the only part of My Account not working is the 'Track your order' section. Can it get any more helpful than that?
I work hard each week as I am sure many of you do. If I operated on a level similar to talktalk the business I work in would have to close its doors within 24 hours.
I have today told Talktalk to cancel my association with them on Thursday automatically if the line and boradband are not working. Thankfully I am still inside the 20 day cooling off period.
This is all somewhat of a pity as I have been with them for 10-11 years and no issues - but then I had never needed their 'customer service' until now.
As an aside, when I wanted to discuss cancelling my package I was connected to an english call centre.
Shocking to be frank!
Phil