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HG633 - leave contract

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There is an issue. I've had confirmation I can leave the contract as TalkTalk cannot fix the issue or send a different model router. 

 

1) keep pushing that they cannot *@#][!![]'#[@#]!* to you.

2) When they say they only guarantee Wired connection speed - quote website, inparticular "Faster wireless speeds – 9% faster than the closest competition"  http://help2.talktalk.co.uk/talktalk-super-router-hg633

3) Quote Ofcom Voluntary Code Of Practice. Read link, as this allows you to now leave even outside the first 3 months. http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/

 

TalkTalk DO know about this fault, they have done for months, and are now at a point where they cannot keep denying it - and now you can leave with the support of Ofcom.

 

It took me two weeks of engineers visits, testing wired, wireless, removing faceplate - as long as you go through all their testing and visits, you can then push this detail. 


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