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HG633 disconnecting from internet regularly but LED lights stay green

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Hi

 

Ever since it was installed, my HG633 Super Router has disconnected rom the internet regularly. There is no set pattern, it can happen early in the morning when only one device is connected or in the evening when there are several. It can disconnect several times during a 10-minute period, requiring several manual reconnections. All the lights on the device remain green as if it was still connected to the internet.. This can happen for several days in a row, then not happen for a week or so, then become a regular occurance again. It has now happened every day for the past week or so.  I have given this several months hoping that it would just be teething problems with the device or fibre line but it hasn't improved any in several months.

 

Any help would be appreciated. Thank you.


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