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VPN issues with fibre broadband and HG635 super router

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Hoping one of TalkTalk's OCEs will pick this up, we're currently having a VPN nightmare. Occasionally my wife needs to work from home and previous connections to her works VPN have been fine, she connects via Citrix Receiver. These last ten days it has not played ball at all, failing to connect.

I have read every single post about VPN and different settings, factory resets, moving her device to the DMZ on the router, using an alternative DNS list, etc.etc, removing every level of Firewall protection but nothing will work.

Yes when she connects with her Vodafone 4G dongle it goes straight in, no problem.

 

I'm all out of ideas. Firmware version is 1.06t. We've got 4 months of contract left and will be off like a shot if it's not resolved and we can find another ISP/router combination that works.

Here's hoping...


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