When I say terrible I really mean non existant. I have been with TalkTalk for a number of years with no major problems. However, I recently convinced my 83 year old father to switch to TalkTalk from Sky. The switch over happened on the 26th Sept 2017 and everything worked fine. Until October 14th when his internet dropped out and a red light appeared on his router. We contacted TalkTalk and after a lot of "script following" by the "technician" in their overseas call centre, they said it would take 72 hrs to reset the service and they would call back then. Frustrated at having to wait this long I begrudgingly accepted. 72 hrs later and no call back. I called them back and went through the whole process again with a different "technician". This has now been going on for over 2 weeks and I am getting nowhere.I have been through the same process 6 times now. The agents that I spoke to were called Ronald, Raymond, Neera, Victor and a customer services agent caled Noel Tiong. Each one of these people has blatantly lied to me. I am no nearer to having my problem fixed and now, following the latest non existant call back, I am in a situation where the only thing I can do is call them back and go through the whole process again. I have explained that I want to simply cancel the contract and switch to another broadband provider, however, this will result in a £300+ cancellation fee. If the problem isn't solved within 28 days of reporting it I can cancel for free. If there is anything else I can do then please let me know, otherwise I am left with no choice but to wait for these period to end.
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