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Awful line speed faster fibre package

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Hi, my speeds have been fine up until about a week ago where suddenly it's just dropped and been awful.

It takes forever to load up a YouTube video, one phone is connected to the Internet but has no access, I've been booted out of games on a nightly basis, and had to reset my router nightly because of it. 

Just done a speed check and dl was 2.4mb

10 times less than my guaranteed speed.

 

Please help


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