A couple of months ago I upgraded from standard ADSL to faster fibre. On the signup email I was told I would get between 20-28mb with a Minimum Guaranteed speed of 20mb. When checking the line stats on the router the best sync rate I've ever seen has been 17mb. The router is connected to a filtered master faceplate fitted by openreach about a year ago with a single phone attached (no other extensions). Therefore I don't see there being an issue with my wiring.
Anyway, I called Talktalk recently and they found no faults on the line, it was within their acceptable limits and wouldn't persue it any further. They wouldn't take any notice of the minimum guaranteed speed I was given on sign up. I enquired whether I had the option of exiting the contract without penelty (The Broadband Code of Conduct section on the talktalk site says I can) and was told I couldn't becuase it was within their acceptable range. We tried the test socket and another brand new talktalk router and it made no difference. Here's my line stats:
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
| 1390 | 16593 |
| 1390 | 16811 |
| 6.1 | 6 |
| 64.4 | 25.1 |
| 0 | 0 |
My question is that does the minimum guarenteed speed given at signup actually count for anything? What they consider as acceptable appears to be well below this. The agent I called won't persue the issue any further and I'm locked into the contract.
