Hi
I have just had fibre installed at a new property and was given a go live date of 9th Nov but as of this morning nothing.
The engineer was out and had done his thing, the phone line is up and running and the router is connecting to the internet but any time I open a browser window I get an error stating the account is not active and I should contact you for the activation date.
Was on the phone twice about this yesterday, the first person hung up on me, and the second person seemed convinced the problem was on my side (which I assure you it is not)! Help please!