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Faster Fibre Speed not as contracted 20 -29.2MB

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Just upgraded to TalkTalk Faster Fibre after checking with their TS that I would get speeds of between 20MB to 29.2MB, I'm thinking if I get mid range of that, 25MB I will be happy. Come the switch on date 9/11/17, I got 17.6 - 17.9MB after a struggle. (with a cable) 

After spending at least 1 hr with TS they were unable to find any problems, even the new HG633 router was updated. Their resolution was it will all be resolved within 48hrs (DLM?), needelss to say, it is still running at 17.6 - 17.9MB after a struggle.

My previous ADSL was running at 9.6MB and stable. The router is a direct connection at the master socket with cat 5 with its own filter. (As recommended by BT after it took 2 years to fix the previous fault which was their line) Nothing else is connected to it.

 

I notice that BT's Downstream Handback Threshold is 17.9MBps!!!!

 

Using the router information below, is it realistic for TT to tell me that I will get 20 - 29.2MB?

 

 

Internet Connection


DSL synchronization status: Up
Connection status: Showtime
WAN IP Address: 79.77.80.229
Primary DNS Server: 79.79.79.79
Secondary DNS Server: 79.79.79.80

Line Quality


Upstream line rate (kbit/s): 1816
Downstream line rate (kbit/s): 18936
Upstream noise safety coefficient (dB): 6.1
Downstream noise safety coefficient (dB): 6
Upstream interleave depth: 1
Downstream interleave depth: 1
Line standard: VDSL2
Upstream line attenuation (dB): 11.4
Downstream line attenuation (dB): 26.2
Upstream output power (dBm): 5.3
Downstream output power (dBm): 10.3
Channel type: Fast
DSL up-time: 0 days 20 hours 41 minutes 0 seconds

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