My parents fibre internet has been incredibly slow for about 9 months now, which has frustrated us no end as I am based in Australia and we like to do video calls with each other. I am now back in the UK and trying to assist with their slow speed, I called technical support who did another line check line check which identified no problem on the line even though we have a downstream line speed of 1999. I was told an engineer would call us by Tuesday at the latest but it's now Thursday and no call. Router details below.
DSL synchronization status: Up
Connection status: Showtime
WAN IP Address: 92.28.186.215
Primary DNS Server: 78.151.236.3
Secondary DNS Server: 62.24.202.70
Upstream line rate (kbit/s): 799
Downstream line rate (kbit/s): 1999
Upstream noise safety coefficient (dB): 24.2
Downstream noise safety coefficient (dB): 31.7
Upstream interleave depth: 0
Downstream interleave depth: 0
Line standard: VDSL
Upstream line attenuation (dB): 27.4
Downstream line attenuation (dB): 10.5
Upstream output power (dBm): -0.1
Downstream output power (dBm): 3.5
Downstream interleave depth: None
DSL up-time: 2 days 4 hours 50 minutes 13 seconds
I believe I have identified the issue as a faulty in-plate filter that was installed on an extension socket as I noticed that the internet stopped working whenever someone was on the phone. I have now moved the router connection to the master socket and add a new filter which I have tested to work whilst the phone is being used.
However I was expecting that after 2 and a bit days of constant connection that the DLM would have changed our line speed back up a bit. Is it possible to get it reset manually to test that the new setup is correct?
