On the 21st of September I contacted talk talk to begin a home move request for my fibre and phone package.
I was initially told my services at the new address would go live on the 6th of October with an an engineer visit required but I later received an email telling me an engineer was no longer required but services would go live on the 6th.
The morning of the 6th and my telephone line is activated but no Internet. I contact talk talk in the afternoon to be told my Internet services are still due to be active by midnight, why midnight I have no idea, surely if there is no service at 5pm that will not change at midnight? Or is there a soft reset?
Of course my Internet does not activate at midnight and I contact talk talk on the 7th to be told there was an issue and another appointment is set for the 15th. A complaint was raised and I received a call back on the 9th apologising for the delay and given assurances that my fibre would be activated on the morning of the 13th instead, today.
So today I still have no Internet service and contact talk talk customer service again. I am initially told there is no update from the engineer but it appears that my Internet is active and to speak to tech services who can help me "plug my router".
I reluctantly agree and find myself being told by another advisor that fibre services are not yet active but to use my old Adsl router in the mean time, as I have been set up for adsl. Surprised but suspicious I find my old router with no power supply and pop out to buy a replacement, rush home and find I am still not receiving an Internet service.
I contact talk talk once more, I receive apologies for incorrect advice regarding adsl, I am told the engineer update states they had "no key for the backend" and as a result another appointment has been made to activate my fibre on the 22nd.
The 22nd will be 4 weeks without Internet. A few years ago this would not be much of an issue but today I do so much online, Internet banking, shopping, paying to stream through netflix/viewbox/amazon prime/spotify and even some work. 4 weeks without Internet is just so frustrating and has caused me to pay extra to increase my mobile data (2gig over my 2gig allowance) to make up for zero Internet service at home.
The service from talk talk has been poor but right now the main issue seems to be open reach and as a result even if I were to cancel my services with talk talk I would have to start from scratch with another provider and again deal with the incompetence of open reach.
So as things stand I have no faith in receiving Internet access by the 22nd and face another week or more of no Internet. Is there any other avenue available to make sure open reach connect my services?
Just really frustrated right now.
I was initially told my services at the new address would go live on the 6th of October with an an engineer visit required but I later received an email telling me an engineer was no longer required but services would go live on the 6th.
The morning of the 6th and my telephone line is activated but no Internet. I contact talk talk in the afternoon to be told my Internet services are still due to be active by midnight, why midnight I have no idea, surely if there is no service at 5pm that will not change at midnight? Or is there a soft reset?
Of course my Internet does not activate at midnight and I contact talk talk on the 7th to be told there was an issue and another appointment is set for the 15th. A complaint was raised and I received a call back on the 9th apologising for the delay and given assurances that my fibre would be activated on the morning of the 13th instead, today.
So today I still have no Internet service and contact talk talk customer service again. I am initially told there is no update from the engineer but it appears that my Internet is active and to speak to tech services who can help me "plug my router".
I reluctantly agree and find myself being told by another advisor that fibre services are not yet active but to use my old Adsl router in the mean time, as I have been set up for adsl. Surprised but suspicious I find my old router with no power supply and pop out to buy a replacement, rush home and find I am still not receiving an Internet service.
I contact talk talk once more, I receive apologies for incorrect advice regarding adsl, I am told the engineer update states they had "no key for the backend" and as a result another appointment has been made to activate my fibre on the 22nd.
The 22nd will be 4 weeks without Internet. A few years ago this would not be much of an issue but today I do so much online, Internet banking, shopping, paying to stream through netflix/viewbox/amazon prime/spotify and even some work. 4 weeks without Internet is just so frustrating and has caused me to pay extra to increase my mobile data (2gig over my 2gig allowance) to make up for zero Internet service at home.
The service from talk talk has been poor but right now the main issue seems to be open reach and as a result even if I were to cancel my services with talk talk I would have to start from scratch with another provider and again deal with the incompetence of open reach.
So as things stand I have no faith in receiving Internet access by the 22nd and face another week or more of no Internet. Is there any other avenue available to make sure open reach connect my services?
Just really frustrated right now.